Vacation rental turnover refers to the entire process of transitioning a property from one guest to the next, primarily focusing on fast, thorough cleaning, restocking, and maintenance between bookings to make it guest-ready quickly. It involves detailed cleaning (beds, baths, kitchen, floors), restocking supplies (toiletries, linens), checking for damage, and managing inventory, all done efficiently to minimize downtime and maximize bookings.
WHAT IS A TURNOVER?
Key Components of Turnover
- Cleaning: Beyond standard cleaning, it’s a deep, rapid turnaround, including stripping beds, sanitizing, vacuuming, and ensuring spotless bathrooms.
- Laundry: Laundering used bathroom, kitchen and bed linens.
- Restocking & Prep: Replenishing essentials like toilet paper, soap, coffee, and ensuring fresh linens are on all beds.
- Inspection: Checking for guest damage, broken items, or forgotten belongings.
- Maintenance Coordination: Alerting the homeowner if issues are found, and arranging for quick repairs if needed.
Why It’s Important
- Guest Satisfaction: A clean, fresh property leads to better reviews and repeat bookings. Better reviews lead to more bookings.
- Increased Occupancy: Minimizing the gap between guests allows for more bookings. Same day turnovers are especially important during the busy tourist seasons.
- Protecting Investment: Regular turnover care preserves the property’s condition. Any maintenance issues are noticed and reported to the owner quickly.
The Turnover Process in Action
- Guest Departure: Guests check out.
- Cleaners Arrive: Our team or cleaner begins immediately.
- Cleaning & Restocking: We follow a strict checklist for all tasks.
- Final Check: A final walkthrough ensures everything is perfect.
- Owner Update: Property report, pictures of guest ready property, and cleaning invoice are sent to owner. Cleaning team departure time is reported immediately for those guests who may request an early check-in.
- Next Guest Arrival: The property is ready for check-in.
Turnover vs. Deep Cleaning
- Turnover Cleaning: Fast, regular, between guests (e.g., weekly).
- Deep Cleaning: Infrequent, thorough cleaning of less-used areas (e.g., baseboards, behind and under appliances, shampooing rugs).